Careers

About the Role

This is a key leadership role in a growing care business. The General Manager will lead daily operations, build accountability across the team, oversee service quality and administrative execution, and report to the President on the continued growth of the organization.

The General Manager will work through the existing team and external support partners while maintaining clear accountability for daily execution and results.

What You Will Own

• Day-to-day operational leadership, including workflow, service delivery, client onboarding, coordination of care plans, scheduling, and resolution of operational issues.
• People leadership, including hiring, onboarding, coaching, staff accountability, performance management, training, and team development.
• Quality, compliance, and risk management, including documentation, policy adherence, safety requirements, incident response, and continuous improvement.
• Financial and administrative follow-through, including payroll, invoicing, accounts receivable, reporting, budget awareness, and coordination with accounting support.
• Growth execution, including client relationships, marketing follow-through, referral relationships, community presence, and client acquisition support.

What Success Looks Like

• Clients and families experience consistent, high-quality care and communication.
• Team members know what is expected, are supported well, and are held accountable respectfully.
• Operational and financial reporting is accurate, timely, and useful for decision-making.
• Growth in the number of clients, billed hours, and net profit, along with strong employee retention.
• Systems and processes become clearer, stronger, and more consistent across the organization.
• The President is increasingly free to focus on vision, business development, partnerships, brand stewardship, and future growth.